Book & travel with peace of mind

At Club Med, we think it is more important than ever to offer flexibility and security to our valued customers, so we are offering a flexible cancellation policy:

For all new bookings on any Club Med resort worldwide, cancel for free and receive a full refund of the land portion of your stay (cancellation charges for airfare are non-refundable by Club Med and will follow the airlines’ policy in effect). Member fees and optional insurance are not refundable.

Up to 61 days prior to departure: refund of 100% of the land portion
Between 60 and 31 days: refund of 75% of the land portion
Between 30 and 15 days: refund of 50% of the land portion
14 days or less: no refund

Blackout dates: Holiday weeks including but not limited to Christmas 2023 and New Year’s 2023 (from December 23, 2023 to January 5, 2024) and Spring Break (from March 2 to 8, 2024):

Up to 91 days prior to departure: refund of 100% of the land portion
91 days or less: no refund
Refund excludes membership fees and optional insurance.

All refunds will go back on the same form of payment. If the cancelled booking was paid using a future travel credit, the refund will be issued as a credit for future travel to be used prior to the expiration date of the original future travel credit. The cancellation charges are assessed on the full package price.
Revisions of any kind (including but not limited to a change in the date of departure or resort) will be treated as a cancellation and applicable cancellation charges will be assessed and revised booking will be subject to pricing then in effect. Unpaid balances on cancellation charges are subject to collection action. No refunds will be made in the event of no-shows or interruption or cancellation by the Member after departure. There is no refund for unused travel vouchers or transfers. Cancellation charges for special events, certain promotions and holiday travel may vary; please contact our call center or your travel advisor.

By booking your transport with Club Med, you benefit from unique support at each stage of your trip. Thanks to the know-how of our Club Med Travel Expert Designers, you can create your tailor-made itinerary and modify it in the event of the unexpected. When you arrive at your destination, our GO team will be present and will take you to the Resort.

Air operations are currently often disrupted: Weather related situations, social unrest at airports and or operating problems related to a lack of staff. Being by your side so that you can travel with peace of mind is a promise that is dear to us. Thus, in the event of a canceled flight or modified schedule, the Club Med teams are at your side to offer you the best solution.

One & only point of contact: Book your stay, flights, transfers and get:
Support from our Club Med advisers to guide you throughout your reservation, 7 days a week (exceptions on Christmas Day and New Year’s Day)
The best routes (times, connections, etc.) at the best prices (economy, premium, business class, etc.) from your departure city, as well as possible pre-registration options (according to the terms and conditions of the airlines) thanks to our airline partners.
Tailor-made transfers between the airport and the Resort, at attractive prices, for everyone: families, couples, single travelers with a large number of options depending on the destination…
Assistance with flight time and date changes (possible additional costs to be borne by the customer)
Information on the formalities and protocols of the host countries (entry formalities, specific Covid-19 protocols, etc.)

At Club Med, we believe our guests should have access to different ways to pay for the vacation of their lifetime. For that reason, we're offering the flexibility to secure your stay and stay on top of your budget thanks to a low 25% deposit, and pay the balance, with no interest, at your own pace.

Conditions apply:
Not applicable when booking with the Non-Refundable rate.
Applicable to bookings when departure date is in 45+ days. If booking with air, the full portion of the air must be paid at the time of booking. Balance must be paid fully 45 days prior to arrival.

Do I need a Covid-19 test to come back to Canada?
Since April 1st 2022, pre-entry tests are no longer required for fully vaccinated travelers entering Canada by land, air or water.
To keep you informed of the latest updates, we invite you to regularly consult the Canadian government website.

What happens if I am tested positive to COVID-19 during my stay at Club Med?
Since we’ve reopened our resorts, we integrated strict protocols with our program ‘Safe Together’ to prevent the spread of Covid-19.

In the unfortunate event that a GM has caught Covid-19 during his/her stay with us, he/she will be placed in quarantine in a room in a dedicated section of the resort. Stay and meals of the GM will be covered within our free medical assistance program, included with your Club Med stay.

After 5 days of self-isolation at the resort, the GM will be able to be tested again for Covid-19. If the result is negative, the GM will no longer have to quarantine. If the result is positive, he will be isolated for 5 additional days. Expenses will be covered in the assistance up to 10 days of self-isolation at the resort.

If the GM develops more severe symptoms, he/she will be transported to a local hospital to receive treatments. Medical expenses will be covered in the assistance up to 75.000EUR or If the health of the GM becomes uncertain, an evacuation will be proceeded, and sanitary transportation will be organized to homeland to receive urgent treatment.