Cancún Mexico

Wonderful family vacation! Great food, great activities, great staff! Awesome shows every nights. Mr Blake was particularly amazing up in the sky!
The kids also loved their GO at the mini club and the petit club: Jade, Justine, Nicole, Liz, Loulou, Mimi, Jennifer, Pierre, Paul, Andres and many more. 💖

First time to Club Med in 30 years. We went with parents (70s), sister's family (kids 5 and 7), and me the uncle. The staff was what impressed us most. They seemed to go above and beyond -- even to the point that almost all of them make a point to say hi when you pass them walking around the resort.

Javier, the pickleball pro, was friendly, enthusiastic, welcoming, and a great teacher too! We also got to play pickleball with another GO, Jersey, whose smile and enthusiasm were always nice to be around.

Alonso, at the front desk, was friendly, knowledgeable, and helped us out with any questions or concerns we had.

The Kids Club was welcoming and kept the kids entertained the whole day, giving the adults time to do whatever they wanted. Our littlest kid really liked Vanessa in the kids club. He's pretty shy and selective about who he gloms on to. She must have done something right!

We preferred to eat at Taco Arte as the Hacienda would get very busy, and the setting of Taco Arte was nicer too (open air, waterfront, less confusing layout). Dinner at Taco Arte required reservations, which are hard with young kids, so we did dinners at the Hacienda, but we would have preferred to do them at Taco Arte. Also Taco Arte was much closer to the family rooms in Aguamarina where the kids were staying.

Rooms were a tiny bit dated, but by no means beat up or dirty. A/C worked well. They told us to keep it on the whole time or things would get sticky, so we did that and slept comfortably in cool and lower humidity comfort. Showers had good water pressure. Housekeeping staff was mostly invisible (a nice thing) while cleaning our rooms every day. They kept the rooms stocked with 2 or 3 liter-sized water bottles every day so we could stay hydrated (we didn't drink any tap water).

We only left the resort one day for a boat trip to Isla Mujeres. We all loved it, especially the kids. But we also would have been just as happy at the resort the whole time. There is always something going on -- day or night. You really have to try hard to be bored.

Our whole family is basking in the glow of our amazing week at Club Med in Cancun. We are frequent Club Med fliers so we knew we would have a great time. But this was our best trip ever. The Jade Exclusive Property was luxurious, magical, and casual all at once. Truly paradise. The setting was spectacular and the food delicious, but what made it so special was the warm welcome and the personal and genuine service. We were so excited to see our Punta Cana friend Samarun who made us feel at home right away. And we loved getting to know the amazing staff at Jade who got to know us and went above and beyond at all times. Special shout outs to Jesus, Daniel, Cristal and Elroy. They are incredible!

The circus team absolutely made our stay. Betinha, Blake and Yerko were brilliant, we did the flying trapeze almost everyday and the team always made our days. They are fun to be around and we loved getting to know them at the sports dinner. They were great with everyone at different skill levels, pushing people where it was desired and supportive of others.

The circus team were also the best part of the evening shows and their acts were what we looked forward to.

Thank you Betinha, Blake and Yerko! You were the clear shining example of Club Med amongst some otherwise disappointing experiences!

Toujours un très grand plaisir de retrouver le club à Cancun. Spot et infrastructures au top. Belle chambre bâtiment 6 vue mer. Tout était parfait et nous avons bien profité des activités et des soirées.

Un grand grand merci à Samarun pour son accueil et sa gentillesse. J espère qu il sera rapidement promu Chef de Village. Je n'oublie pas Gerson au sport, Romane du petit club, Emilio à la boutique, Magnum au bar et Jersey qui nous ont fait profiter de leur enthousiame.

Hâte de vous recroiser

Anna et Laurent de Lyon!