Quebec Charlevoix Canada

The good/great:

• The rooms are clean and comfortable.
• The food is plentiful and excellent.
• The kids have a blast and are easily entertained all day, which means parents get a vacation too!
• The kids make friends and the parents can too!
• the staff is wonderful and helpful.
• The GOs and Ski instructors are incredible with the kids.

The not-so-great/could be better:

• the pool is frigid. They keep it at 78F (asked a lifeguard when my kid was shaking after 5 min). Why???? No one is swimming laps in there, only kids and parents playing around until their lips turn blue which happens really fast). Please turn it up to a much more normal temperature of 82F!
• finding a table to eat at can feel like a race. I’m not sure there is a solution to this aside from staggering people through a reservation system but should be mentioned.

Despite the two things that I wish could be improved, we can’t wait to return and have already booked another trip for next year!

Awesome experience with Friends and Family! Thank you Zacharie for amazing drinks! thank you for the whole staff, especially the 50+ personnel working in the cuisine :)

My daughter is living her best life skiing and apres-ski activities, a great all around fun experience for kids and parents!

Loved the resort for a stay with the family. Everything is included: delicious food and drinks, excellent mini club program with integrated ski school (petit club for kids under 4), ski in and out location pool and whirlpool
We can't say enough good things! Rooms were clean and modern, and had family room options that allowed for kids in the same room yet separated from the parents. We love Club Med.

Outstanding experience, in particular the mountain - ski in/out facilities, lessons for adults + kids, and kids club were all first rate. The food and hotel were also terrific. Only two suggestions - 1. They could expand the cocktail menu, in particular for seasonal options and 2. Add more EV charging stations, only 2 at the hotel and I had a 3 day wait for my turn

Wonderful visit and looking forward to returning!

The hotel is gorgeous; amazing design and variety of spaces. By far the most design-forward Club Med we’ve visited; really gives a luxe vibe.

GO/fitness instructor Anaïs was amazing; great class and she sat with my family one night and connected with everyone so well. Ski school was well-run and I appreciated Arthur at Mini Club helping us arrange for our daughter to get food she’d like for lunch.

The rooms were very comfortable and we appreciate CM as the only resort that caters to families with children, especially with more than 2 kids! We had the interconnecting rooms, so the kids had a sofa bed and two twin beds, with a curtain in between, and we had a normal hotel room.

It was freezing when we visited but manageable on the mountain since it wasn’t windy. The ski conditions were the best we’ve ever seen, Colorado included. We also went snow-shoeing with a guide (affiliated with Le Massif but organized through CM); Juliet was awesome and we had a great time with her!

The biggest disappointments were with non-ski activities. My big kids (12/14) kept trying to go to the teen Club World but it was often closed even during listed open hours. There were no teen activities that we could find outside of general stuff like ping-pong tournaments. There’s just very little to do besides skiing and ping pong. We were all exited for the pool but the water is way too cold, especially with the FRIGID air blasting in at the shallow end every time someone goes in or out for the hot tub. They desperately need a curtain or double door to keep the cold air out. We talked to staff and my husband called CM corporate to ask why they can’t heat the pool to a sufficient temperature and we were told that company policy says all pools can only be heated to the same temperature. Wild, since an 80° pool in the Caribbean when it’s 90° out is very different from 80° in a 68° room with literal sub-zero air blasting through every five minutes. The kids were blue with cold and I couldn’t bear to get in the water. Club Med needs to make policies for their ski resorts that make sense for those locations; they can’t treat tropical and ski resorts as one type of property for this type of policy. In addition, the teens were sad that they couldn’t go in the hot tub; maybe allow 12+ during certain hours?