Can't wait to find out what your first day in the mountains will be like?
Our teams will give you a few tips to help you prepare for your arrival.
When you arrive at the Resort, our G.O® team will welcome you with a smile from 3pm.
In case of early arrival, lunch can be provided*.
If you have booked a stay without transport, we can organize your transfer from the nearest train station or airport to the Resort*.
And if you're coming by car, remember to reserve a parking space via your customer account. Electric recharging stations are available.
*At an extra cost
On the My Club App or in your online customer account, you'll find the "Easy Arrival" form. It allows you to prepare your check-in before your stay.
At the Resort reception desk, you'll pick up your Club Med digital wristband, which will serve as your room key as well as a means of payment for "à la carte" services.
For children's clubs, remember to fill in the "Easy Arrival" form before your stay and finalize registration with the children's club when you arrive at the resort.
For cycling and hiking outings, go to the mountain activities desk or the MyClubMed app to reserve your slot the day before your outing.
Ψ At the reception of your Resort: open 24 hours a day and from the Guest Relations team, available at any time of the day, in most of our Resorts
Ψ On digital information screens or online display panels Resort
Ψ On My Club Med App: your mobile application to download to find information in real time.
Make the most of your stay right up to the last moment
Ψ Your room must be vacated by 10 a.m.
Ψ Luggage storage* is available for your luggage.
Ψ Lunch is included
*Available at most of our Resorts
Bookable before your stay via your customer account or the MyClubMed app, or on arrival at your resort, Club Med offers "à la carte" services. Relax with a spa treatment, take part in thrilling activities, taste a premium wine or take home a souvenir of your stay.
Sports equipment is available at our Resorts for the activities proposed in our all-inclusive offer. Pack light and enjoy the great outdoors.
All your meals are included in your all-inclusive package from the evening of your arrival to lunch on the day of your departure: breakfast, lunch, dinner, including your snack and aperitif breaks.
Ψ Varied dishes in the main restaurant: traditional cuisine, world flavors or regional specialties, vegetarian and vegan options, gluten-free
Ψ Refined cuisine in the specialty restaurant, with table service for moments of intimacy*.
Ψ Alcoholic and non-alcoholic refreshments, sweet and savoury delights at the Resort Bar
The Club Med spirit also includes festive moments that are a must throughout your stay:
Ψ Crazy Signs, Club Med's easy-to-remember choreography.
Ψ The snack, a moment of conviviality for young and old with sweet treats.
Ψ The pre-dinner aperitif, often accompanied by live music or entertainment.
Ψ Club Med shows, as well as those put on by your children or teenagers at the end of the week. And don't forget the evenings on the dance floor!
Ψ In some resorts, you can join our Garden Party, where the chic, trendy atmosphere is guaranteed.
WHAT YOU WILL FIND ON SITE:
✔️ Towels
✔️ Shower gel and shampoo
✔️ Pool towels if available
✔️ Sports equipment available with activities
WHAT YOU SHOULD BRING:
✔️ Your identity papers: they will be asked for on arrival
✔️ Light and breathable clothing: Shorts, T-shirts, tank tops, lightweight pants or leggings, hiking or walking shorts, hat, and a swimsuit
✔️ Footwear: Hiking boots or sturdy walking shoes, high socks, sandals or flip-flops, and water shoes for any water activities
✔️ Sun Protection: sunscreen with high SPF (preferably waterproof), sun hat, sunglasses category 3 or 4, and after-sun lotion
✔️ Hiking Essentials: Daypack or backpack for hikes and insect repellent
✔️ A water bottle or hydration pack for hikes, during your activities and throughout your stay
✔️ Psssst... take a look at the app if you want to dress in the theme of the evening: elegant, white, bohemian, casual chic, etc.
WHAT YOU WILL FIND ON SITE:
✔️ Towels
✔️ Shower gel and shampoo
✔️ Pool towels if available
✔️ Sports equipment available with activities
✔️ Helmets are included
✔️ Children's equipment^: baby bathtub, changing mat, cot with mattress, bottle warmer, sleeping bag, diaper garbage can, stroller, step stroller, potty, non-slip shower mat, bed rail, baby food available at the restaurant
WHAT TO BRING:
✔️ Their identification papers
✔️ Their health booklet (with proof of updated regulatory vaccinations)
✔️ A medical certificate of non-contraindication to life in a community (established just before arrival at the Resort, mandatory up to 5 years old)
✔️ Light and breathable clothing: Shorts, T-shirts, tank tops, lightweight pants or leggings, hiking or walking shorts, hat, and a swimsuit
✔️ Footwear: Hiking boots or sturdy walking shoes, high socks, sandals or flip-flops, and water shoes for any water activities
✔️ Sun Protection: sunscreen with high SPF (preferably waterproof, 1 tube per child), a hat or cap, sunglasses category 3 or 4, and after-sun lotion
✔️ A small bag to carry their things for the day, without forgetting their favorite blanket or stuffed animal, baby powder, insect repellent, and slippers or indoor shoes for more comfort
✔️ Disposable diapers, regular and for swimming (mandatory in our pools for children under 3 years old)
^Available depending on the resort
Congratulations! You're now part of our loyalty program. After your first stay at Club Med, you'll enjoy all the benefits that come with this status.
How does the program work?
Each status is earned according to the time spent at Club Med or the amount spent by your household over the last three years.
There are four status levels:
Ψ Turquoise
Ψ Silver
Ψ Gold
Ψ Platinum
Your personal space
To discover the advantages of your status and track your progress, log on to your personal space on clubmed.fr with your GM number or e-mail address.